Terms of Service

1. Who we are

Lane Consultancy is a sole trader business operated by George Lane (“we”, “us”, “our”). You can contact us at george@laneconsultancy.com.

2. Services

Lane Consultancy provides website design, development, and ongoing maintenance services for trades and service businesses. This includes:

• Initial website design and build (the “prototype” stage, provided free of charge)
• Ongoing website hosting, maintenance, and updates via a monthly subscription
• Optional add-on services (Google Ads management, email marketing) where agreed

The free prototype is provided without obligation. Your subscription begins only when you confirm you are happy with the prototype and wish to proceed. At that point you will receive a payment link and the subscription starts from that date.

3. Pricing and payment

Monthly subscription fees are as shown on our pricing page at the time you sign up. Prices may change from time to time; we will give you at least 30 days' notice of any price increase.

Subscriptions are billed monthly in advance. Payment is processed via our payment provider. You authorise us to charge your chosen payment method on a recurring basis until you cancel.

There is no setup fee and no minimum contract period. You may cancel at any time (see section 5).

4. What is included

Your monthly subscription includes all of the features described on our pricing page for your chosen plan. This typically includes:

• Hosting and ongoing technical maintenance of your website
• Reasonable content updates at your request (wording changes, new services, etc.)
• Security updates and performance monitoring
• Support via email, responded to within one business day

Major structural changes or the addition of entirely new sections to your site may be quoted separately depending on the scope of work involved.

5. Cancellation

You may cancel your subscription at any time by emailing george@laneconsultancy.com. Cancellations take effect at the end of the current billing period. You will not be charged for the following month.

There are no cancellation fees and no minimum notice period beyond the current billing month.

Upon cancellation, your website will be taken offline at the end of the billing period unless you have arranged to transfer hosting elsewhere. We will provide reasonable assistance to facilitate a transfer if requested within 30 days of cancellation.

6. Intellectual property

You own all content you provide to us — including text, images, logos, and any other materials relating to your business. This content remains yours at all times.

The website design, code, and structure created by Lane Consultancy are provided to you under a licence that is active during your subscription. If you cancel, this licence ends and the site will be taken offline unless hosting is transferred.

We may use your website as a portfolio example (e.g. in our “Examples” section) unless you request otherwise in writing.

7. Your responsibilities

To allow us to provide our services, you agree to:

• Provide accurate information about your business when signing up
• Respond to requests for content, approvals, or information within a reasonable time
• Ensure that any content you provide does not infringe any third-party intellectual property rights or violate any applicable laws
• Keep your payment details up to date

8. Limitation of liability

We take care to provide a high-quality, reliable service. However, we cannot guarantee that your website will always be available without interruption, or that it will generate any particular business results.

To the fullest extent permitted by law, Lane Consultancy's liability to you is limited to the total amount you have paid us in the three months preceding any claim. We are not liable for any indirect, consequential, or loss-of-business damages.

Nothing in these terms limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

9. Changes to these terms

We may update these terms from time to time. We will notify existing clients of any material changes with at least 30 days' notice by email. Continued use of our services after that period constitutes acceptance of the updated terms.

The “last updated” date at the top of this page always reflects the most recent revision.

10. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions about these terms, please contact us:

George Lane — Lane Consultancy